Life Change Counselling & Psycotherapy(‘we’, ‘our’, ‘us’, ‘lifechange’) registered address is:

Lomeshaye Business Centre
Office 220
Turner Road

Our website address is:

We use information about you and your Personal Data (‘any information identifying a Data Subject or information relating to a Data Subject that can identify (directly or indirectly) from that data alone or in a combination of other identifiers. Personal Data can be factual (for example a name, email address or location) or an opinion about that person’s actions or behaviour) for many reasons, which we will talk about below. Concerns and complaints around our data privacy policy can be directed to:


1. What Personal Data we collect and why we collect it

1.1 We collect your Personal Data for communication based on the individual giving clear consent for us to process their Personal Data for a specific purpose. This information will not be shared with 3rd parties.


2.1 When visitors leave comments on the site we collect the Personal Data shown in the comments form, and also the visitors IP address (‘A unique addressed assigned to you by your Internet Service Provider at the time of browsing our website’) and Browser User Agent String (‘A unique string of text generated by your web browser used to aid tracking and spam detection’) to help spam detection and enhance the end user experience.

2.2 An anonymised string created from your Personal Data (also called a hash) may be provided to the Gravatar service to cross reference your use on their platform. The Gravatar service Privacy Policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

3. Media

3.1 If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

3.2 Life Change Counselling and the Website Developer (‘Grace Creations Ltd’) are not responsible for EXIF Data (‘Meta data that is contained within images, documents and other content that contains information about the files created date, modified date, GPS Location of the created/edited file, Device used to create and much more’) contained in files uploaded to our website.

4. Contact Forms

4.1 Our Contact Form (‘a form on our website used to easily communicate data to our internal staff’) data is used to be able to communicate answers to any questions you have. This is by way of an email to us.

4.2 Should you not wish us to keep your Personal Data, then please inform us at time of contact or at any given time there after.

5. Cookies

5.1 Cookie (‘Cookies, A small file which asks permission to be placed on your computers hard drive’). Once you agree, the file is added and the Cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

5.2 We use traffic log Cookies to identify which pages are being used. We use Cookies to collect information about your browsing activities over time and across different websites following your use of our services. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

5.3 Overall, Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A Cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

5.4 You can choose to accept or decline Cookies. Most web browsers automatically accept Cookies, but you can usually modify your browser setting to decline Cookies if you prefer. In some circumstances, this will prevent you from taking full advantage of the website.

5.5 You can find more information about cookies and how to manage them at

5.6 If you leave a comment on our site you may opt in to saving your name, email address and website in Cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

6. Embedded content from other websites

6.1 Our website will, in some circumstances, contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


6.2 Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

6.3 These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

7. Analytics

7.1 We will use Google analytics to assist in the SEO of our website. Using our website you automatically agree to the terms and conditions of Google Analytics. Please click here for more information.

8. Who we share your data with

8.1 do not share your data with anyone else. If an event does include another church or organisation, it will clearly be shown on the relevant website section.

9. How long we retain your data

9.1 If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

9.2 E-Mails and interest submitted via our Contact Forms, will be kept securely on our E-Mail Host (‘Our email host is a company/service that stores our incoming and outgoing mail securely in the cloud. Our host is Google/G-Mail’)

10. What rights you have over your Personal Data

10.1 If you have an account on this site, or have left comments, you can request to receive an exported file of the Personal Data we hold about you, including any Personal Data you have provided to us. You can also request that we erase any Personal Data we hold about you. This does not include any Personal Data we are obliged to keep for administrative, legal, or security purposes. If you want to submit a request to your Personal Data rights, please contact the email above or use our Contact Form.

11. Your contact information

11.1 Your contact information is stored on your profile and account page on our secure server and also held offline on a secure database.

12. How we protect your data

12.1 We endeavor to protect your data as much as possible. Our website hosting uses a secure HTTPS (‘A secure mode of transport for our website’) URL and has SSH (‘Secure Shell Access – A mode of accessing our server which involves layers encryption’) installed. Our offline database is encrypted and stored safely.